Usable by everyone, including the gaps.

White Glove Movers intends wgmovers.ca to be usable by everyone, including people who browse with a screen reader, a keyboard only, a switch device, voice control, magnification, or with motion sensitivity.

Booking a move is a moment when people most need a website to cooperate. We would rather publish an honest account of where we are — including what is still broken — than a badge that claims more than we have earned.

We target the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. That is the reference standard for public websites and the one Canadian accessibility legislation generally points at.

We describe this site as partially conformant: most of it meets that bar, and the exceptions we know about are listed below rather than left for you to discover.

• The content is real HTML, sent from the server. Headings, paragraphs, lists and links arrive before any JavaScript runs, so the site reads correctly with scripting off, in reader mode, and to assistive technology.
• Landmarks and language. Every page declares its language (en-CA), and uses proper header, navigation, main and footer landmarks with a single, meaningful h1.
• Keyboard operation. Navigation, expandable sections, the move brief and the contact form are operable by keyboard, with a visible focus indicator. Expandable content uses native disclosure elements rather than scripted imitations.
• Forms that explain themselves. Every field has a programmatic label, related fields are grouped with a legend, and validation errors are announced in text next to the field rather than by colour alone.
• Target size and type size floors. Interactive rows are at least 44  × 44 pixels, and no text is set below 12 pixels anywhere in the layout — including footers and fine print.
• Reduced motion is respected. When your system asks for reduced motion, animation, parallax and scroll-driven effects are disabled and the 3D scenes are replaced with a still image. Nothing important is conveyed by motion alone.
• The story is not trapped in the graphics. Narrative text carried visually by the animated sequences is also present as text for assistive technology, and becomes visible in the normal reading flow under reduced motion.
• Both themes are designed, not inverted. The dark and light themes are separately tuned for contrast rather than one being a filter over the other, and the choice is remembered.
• Decorative visuals are marked decorative. Background flourishes, oversized type ornaments and canvas layers are hidden from assistive technology; the scenes that carry meaning expose a text description instead.
• Every route is reachable without the graphics. Service details, service areas, answers and contact routes are all available as plain pages.

• No skip-to-content link. Keyboard and screen-reader users currently pass through the site header on every page instead of jumping straight to the main content. Landmark navigation works; a dedicated skip link does not exist yet.
• The 3D scenes are decorative only. The animated sequences are exposed as a single described image rather than as explorable content. Their information is repeated in text elsewhere on the page, but the scenes themselves cannot be navigated.
• Motion-heavy pages are heavy pages. On older hardware the home experience can be slow to settle even with the reduced-motion path taken. If a page fights you, every equivalent detail exists on the plain service, location and FAQ pages.
• Editor-authored content depends on the editor. Parts of this site are published through our content system. Where an author omits alternative text or uses a heading level for its size rather than its structure, that page will fall short until we catch it in review.
• Automated testing has limits. Automated checks catch a meaningful fraction of issues, not all of them. Some judgement-based criteria — link text that makes sense out of context, a sensible reading order, meaningful alternative text — can only be verified by a person.
• No independent third-party audit yet. Everything on this page is self-assessment plus tooling. We have not commissioned an external accessibility audit, and we will say so here when we do.
• Third-party content. Where an embedded map, document or provider widget appears, we do not control its accessibility. Tell us if one blocks you and we will provide the same information another way.

• Automated checks in the build. An automated accessibility engine runs against key pages as part of our test suite, so a regression is caught before it ships.
• Manual keyboard passes. Pages are walked with the keyboard alone — tab order, focus visibility, escape routes out of anything expandable.
• Reduced-motion and no-JavaScript passes. Every page is checked with motion reduced and with scripting disabled, because that is the state the site has to degrade into.
• Contrast checks in both themes. Dark and light are verified separately.

This statement was prepared on the basis of that self-assessment and is reviewed when the site changes materially.

If something on this site stopped you, tell us. Reports of real barriers are the fastest way this list gets shorter, and we treat them as defects rather than feedback.

Helpful to include, if you can:

• The page address and what you were trying to do.
• What happened instead.
• Your browser, device and any assistive technology you use.

care@wgmovers.ca · Call Now

We will acknowledge your report, tell you whether we can fix it and when, and offer you another way to get what you needed in the meantime.

You never have to use this website to work with us. If any part of it is inaccessible to you, or you would simply rather talk to a person:

• Call us and we will take the move details over the phone.
• Email care@wgmovers.ca in whatever form suits you — a plain note is fine, no form required.
• Ask for information from this site in another format — large print, plain text, or read to you over the phone — and we will provide it at no additional cost.

We review this page when the site changes materially and at least once a year. The effective date at the top moves with each review. When a limitation above is fixed it is removed from the list; when we find a new one, it is added here rather than left unsaid.

How we handle any personal information in an accessibility report is covered by the privacy policy.